Whistleblowing & Grievances
The purpose of the whistleblowing and grievance procedure is to provide Share employees, board members, volunteers, clients and the general public a means to file complaints regarding:
- Any fraudulent, illegal, or inappropriate acts relating to the provision of services;
- Any fraudulent, illegal, or inappropriate acts relating to financial practices; and,
- Any fraudulent, illegal, or inappropriate acts relating to operating procedures
Share maintains an open-door policy where all board directors, employees, volunteers, and the public are encouraged to share their questions, concerns, suggestions, or complaints with someone who can address them properly.
Grievance Procedure & Format
The complainant needs to provide their name, address, phone number and the location, date, and description of the problem and may file this by mail, email or on the Share website here.
Alternate means of filing complaints, such as personal interviews or a tape recording of the complainant, will be made available for persons with disabilities upon request.
The complainant and/or their designee should submit the complaint as soon as possible but no later than 60 calendar days after the alleged violation to:
Amy Reynolds, Deputy Director
2306 NE Andresen Rd
Vancouver, WA 98661
Main phone: 360-952-8214
Within 3 calendar days after receipt of the complaint, a designee will contact the complainant to review and clarify the issues of the complaint.
Within 30 calendar days of the initial meeting, a response will be provided to the complainant in writing or in a format to accommodate the complainant. The response will explain the position of Share and/or offer options for resolution or mediation.
All complaints submitted in written form and all written materials produced or acquired pursuant to an investigation under this Policy shall be kept confidential to the extent possible (consistent with the need to conduct an adequate investigation) and shall be retained by the Board for not less than seven years.
Please see the full Whistleblower and Grievance Policy and Procedure for details.